Heinold & Feller FAQ
FAQ’s
At Heinold & Feller, we get a lot of questions. Thankfully our team of automotive experts has a lot of answers.
Here are answers to some of our most frequently asked questions.
GENERAL INFORMATION
What are your store locations and hours?
We have two locations:ย
Ourย Valparaiso location at 1707 E Lincolnway is open 8 a.m.โ5:30 p.m. MondayโFriday and 8 a.m.โ4 p.m. on Saturday.ย
Ourย LaCrosse location at 10506 West State RD 8 (IN-8) is open 7:30amโ4:00pm MondayโFriday and 7:30amโ12:00pm on Saturday.ย
Are you open on Saturdays?
Yes! On Saturdays, the Valparaiso location is open 8:00 a.m. – 1:00 p.m.
The LaCrosse location is open 7:30 a.m. – Noon on Saturdays.
You can reach us by phone:ย
The phone number for our Valpo location is: (219) 462-5191. The phone number for our LaCrosse location is (219) 754-2411.
You can also reach us by email at:ย info@heinold-feller.comย
How else can I reach you?
You can reach us by phone:ย
The phone number for our Valpo location is: (219) 462-5191. The phone number for our LaCrosse location is (219) 754-2411.
You can also reach us by email at:ย info@heinold-feller.comย
Why should I choose Heinold & Feller?
Heinold & Feller has been providing trustedย automotive repair servicesย andย full service tire salesย since 1958.
As a family-owned business, we understand that our success depends on delivering quality service with honesty and integrity. Your family matters to ours, and our work reflects that belief.
Every day, with every customer, we strive to exemplify the true meaning of these words in all that we do. Itโs not just a tagline, itโs how we really feel, and thatโs why our staff repairs and maintains each vehicle as if it were their own.
Let's Get Started
Now that weโve answered some of your questions, let us get to work for you. We are open Monday through Saturday at the Valparaiso and LaCrosse locations. Click below to schedule an appointment that works for you.
AUTO SERVICES
What auto repair and maintenance services do you offer?
We can handle all of yourย automotive repair and general automotive maintenanceย needs. We doย vehicle alignments,ย brakes,ย oil changesย and fluid flushes, along withย transmission repairsย and much more.ย We can also runย computerized vehicle diagnostics.
Our team has decades of experience working onย both domestic and foreign vehicles. We are an AC Delco TSS certified shop with Master Certified ASE technicians. We are also a TechNet auto certified shop and part of the TechNet Professional Automotive Service national network.
Does the diagnostic fee go toward my repair costs?
Would my repair costs be lower if I bring in my own parts?
Can you match competitorsโ prices?
Does an alignment issue cause a vibration?
Why do I have to have my rotors changed when replacing brake pads?
Todayโs cars have rotors that are much lighter and thinner than previous generations of automobiles. The rotor and the pads are designed to absorb the massive amount of heat generated during braking. If the rotors are not replaced, in most instances the car will develop vibration due to the rotors warping from the heat. New pads and rotors installed at the same time will wear more uniformly and usually have quieter braking performance.
QUOTES FOR SERVICES OR TIRES
How much will my repair cost?
You can get a quote for automotive services here:ย https://heinold-feller.com/quote-request/
How much for a set of new tires?
If youโre ready to start shopping for new tires, you can get a tire quote anytime by filling out our simple form โย click here.
COUPONS/REBATES
Do you offer coupons for auto repair and tires?
Yes, we do! We make it easy to save at Heinold & Feller. We update our coupons frequently, so check back often.ย Click hereย to check current coupons.
RETURNS/WARRANTIES
Do you offer auto repair warranties?
Yes! When you have any service or repair over $25 performed at Heinold & Feller, the work is covered by a nationwide limited repair warranty. This warranty comes with many of the services and repairs we offer. Even better, the warranty extends across North America for 24 months or 24,000 miles, whichever comes first. As an added bonus, you also get free roadside assistance for one year with your qualifying service.ย Click hereย to check out our warranty details.
MAKING APPOINTMENTS
How can I make an appointment?
If you need automotive services or repairs, you can make an appointment by calling either of our locations during business hours, or scheduling online anytime byย clicking here.
Can I make an appointment on Saturday?
Yes! Our Valpo store is open 8 a.m.โ4 p.m. and our LaCrosse store is open 7:30 a.m.โ12:00 p.m. on Saturdays.
VALET SERVICE
Can you pick up my car for service?
TIRES
Can you patch my tire?
How do I know when I need a new set of tires?
Itโs time to replace your tires when youโre seeing low tread, tire damage, or a scalloped or irregular wear pattern. You can measure your tireโs tread by doing the penny test. Put a penny into your tireโs tread with Lincolnโs head upside down, facing you. If you can see all of Lincolnโs head, itโs time to replace your tires. Please keep in mind, with our Northwest Indiana driving conditions we recommend a deeper tread for safer winter driving.
How do I find my tire size?
Finding your tire size is simple. Look for numbers on your tireโs sidewall. An example might look like this: 215/50R17. The first three numbers measure the millimeters from sidewall to sidewall. The two numbers after the slash are the tireโs aspect ratio, and the R indicates this tire has radial construction (you may also see a B, indicating bias construction). The final number is the tireโs rim diameter.
Do I need to have my tires rotated every 5,000 miles?
Most manufacturers recommend your tires be rotated every 5-6K miles, because this is the only way to ensure uniform tire wear. It also allows the manufacturer to then guarantee that tire wear. If the rotations are not done, the manufacturer will not honor the mileage warranty.
Do I need to replace all four tires on my AWD vehicle at the same time?
Most AWD vehicles have a very limited tolerance on tire size variation because that can cause damage to the 4-wheel-drive system, usually in the transfer case. The total circumference variation between tires should not exceed a quarter inch for most AWD vehicles. Thereโs a lot of variation between different brands, and that is why we recommend getting all four replaced at one time. It is also very important to rotate tires consistently to keep even wear on AWD vehicles. We recommend having this done every timeโor at least every other timeโyou get your oil changed.
Why canโt I leave my snow tires on all year round?
Snow tires are designed to maximize their wear in cold weather. They also have a softer compound that allows for better traction, but when the weather warms up that compound will wear quickly.
Do you sell tires for lawn mowers?
We carry tires for many vehicles. In addition to tires for light trucks and cars, we also carry tires for lawn mowers, tractors, scooters, and go karts.
CAREERS
Are you hiring?
Check current job listings here:ย https://heinold-feller.com/join-our-team/ย
